General Conditions

In compliance with Law 34/2002 of 11 July, of Information Society Services and Electronic Commerce, below you can find the general information about this website:

Titleholder: Red Universal de Marketing y Bookings Online, S.A. (henceforth "Rumbo").
Registered Office: Calle Proción 1, 28023 Madrid (España).
Contact: clientes@rumbo.com or 902 123 999 (00 34 911 965 841 when not calling from Spain)
Registered at the Trade Registry of Madrid in Volume 15526, Book 0, Page 53, Section 8, Form M-254896, Inscription 3.
Fiscal Identification number: A-82602871.
Retail/wholesale travel agency with Community of Madrid Identity Code: CICMA 1800

This website, including the web pages which make it up (henceforth, Website), belong to Rumbo. This company offers its users (henceforth User or Users) the possibility to access information on trips and tourism.

Access to this website is subject to each one of Rumbo's issued General Conditions (henceforth General Conditions) in force at the precise moment of accessing this website. Therefore, Users must carefully read the present General Conditions before using this Website (as well as the specific conditions which may complement, modify or substitute these general conditions in relation to specific services or contents in the Website) because they could have been changed since the last time the User accessed the site.

All Users declare that they are of full legal age and in legal capacity to purchase the services offered at Rumbo's website.

Access to this Website is not allowed to those Users living in jurisdictions where its content is forbidden.

CONTRACTING SERVICES THROUGH THIS WEBSITE

This website is aimed at end-users, and it can only be used in order to gather information to purchase a service through the website. Other purposes of use are not allowed without express written consent from the website holder.
The following actions are not allowed:

Using the Website against the current legislation, the good faith, common procedures and public order.
Using the Website with detrimental intentions against Rumbo or a third party, or which, in any way, can cause damage to Rumbo or prevent the correct functioning of the Website.
Introducing in the net programs which may damage the computer system of Rumbo or of the company rendering tourist or travel services (henceforth, Travel Supplier), or of suppliers or of third users of the intranet or the Website.
Including the Website's information on search engines that compare prices.
Accessing the Website through a robot, a spider or any other automatic search tool.
Mass searches regarding the purchases made on the Website.
Making false, speculative or fraudulent operations.

Notwithstanding the foregoing, Rumbo reserves the right to deny access to the Website at any time, without previous notice and without compensation, to those Users who fail to fulfill these General Conditions or the specific conditions applicable. Had Rumbo reasonable cause to believe that an operation against these General Conditions had taken place, Rumbo will be authorized to cancel it, and the relevant authorities may be informed.

Users must be aware that the purchase of the above mentioned services is regulated by specific contractual conditions in accordance with the applicable laws in each case, which will be agreed between the Users, the Travel Supplier and the Travel Agency.

The following conditions will always be applied:

1. Rumbo´s Liability

Unless otherwise stated, every ticket offer or booking in any kind of transportation, any hotel reservation, tourist service, o any other product or service offered by Rumbo through its Web Site is done as intermediary. That is, Rumbo just brings into contact the Travel Supplier and possible clients. Therefore, Rumbo is an intermediary and only draws up contracts between the User, on one hand, and the Travel Supplier, on the other, without promising or providing services, not bound by their result. Therefore, Rumbo is not responsible for the failure to comply or the right fulfillment of those services which are part of the contract between the Travel Supplier and the User.

Since is the User who contracts with the Travel Supplier, all complaints or queries relating the service must be addressed to the Travel Supplier. Notwithstanding the foregoing, Rumbo offers Users its Customer Service to help them with any doubt or suggestion.
Additionally, Rumbo accepts each and every liability or prohibition under the current legislation concerning the exclusion or limitation of professional liability in the fulfillment of the intermediary contract.

With the purpose that the User can access the comparison of the desired services, Users expressly accept that Rumbo takes the necessary steps, on their behalf, with the Travel Supplier in order to make the comparison possible.

2. Air Tickets

FEES

In purchases of air tickets, Rumbo will charge a Service Fee per passenger (except for babies under 2 years old at the flight departure date, who are exempt from this charge). This amount varies according to different variables, among which the way of payment chosen at the moment of purchase. Once the booking is confirmed, even if the way of payment is later changed, the amount will not be modified. In case of changes or modifications on the customer’s demand, and as long as fares allow it, these amounts will be applied again. Service Fees are not refundable in any case.

"TOURIST WITH RESTRICTIONS" FARE

When a purchaser chooses the fare “tourist with restrictions” means that, unless otherwise stated, no changes or cancellations are allowed, and no refund of the booking expenses is considered in any case. This means that the customer is not allowed to use the ticket in any other way than for the purpose it was purchased. Customers can not use a return ticket if they have not previously used the outbound ticket.

MODIFICATION, REFUND AND RE-ISSUE FEES

When a customer requests a direct or indirect refund, and as long as it is allowed by the purchased fare, an extra refund fee of 25 Euros per ticket will be charged, additional to any other charge established by the airline (except children under two years of age).
Apart from the fees established by each airline, if a customer requests a modification or a re-issue that involves a change of dates, flights or names of passengers, as long as the purchased ticket allows it, an extra modification or re-issue fee of 15 Euros per ticket will be charged (except children under two years of age).

COMBINATION OF "ONE WAY" AND "ROUND-TRIP" RATES

In order to offer you at all times the best and widest options for your travel our system combines "one way" and "round-trip" fares. Considering this, you expressly request and authorize, depending on your travel type, the possibility to book flights made up of any of these fares and the possible return ticket/s not necessary for your travel to be cancelled once the outward way is made, unless otherwise stated via email to the address clientes@rumbo.com

LARGE FAMILY DISCOUNT

The Order of the Ministry of Public Works 3837/2006 establishes the coming into effect of the bonus in domestic air fares for members of large families. This help has been fixed in 5% for large families in general (3 to 5 children) and 10% for especial large families (6 or more children). Beneficiaries of these discounts are: Spanish large families, large families from European Union and from the rest of nationalities with recognized residence in Spain who possess the Large Family Record Book issued by their respective Autonomous Community. Bonus is applicable, after express request on the part of the beneficiary, in domestic tickets issued in Spain from January 1st 2007 for regular flights and all itineraries within Spanish territory.

Bonus affects all fares, with the only exception of 'Business Class' fares, where discount is limited to the bonus amount applicable to 'Complete Tourist Class' fare.

In cases where both circumstances are present, large family bonus is added to residence subvention.

Under no circumstances, will large family bonus will applied retroactively.

This subvention is not applicable on flights with origin and destination Spain but including a stopover outside the national territory.

Presentation of large family record book will be required at the moment of boarding; it is therefore indispensable for the passenger to carry it with the rest of documents. The passenger will be also required the accredited identification of all passengers at the moment of checking-in or boarding. The air company could deny boarding with discount ticket in case the passenger did not accredit his or her identity and/or his or her qualification of large family, or in case name and surname in his or her document did not coincide with those appearing in the tickets.

NON ACCOMPANIED MINORS

REGULAR FLIGHTS

1. – Minor Definition

:
For the purposes of air transport, minor is the person who is not yet 18 years old at the date of the flight.

* INFANT (INF): Minor who is not yet 2 years old at the date of the flight. She/he travels without occupying a seat, accompanied by a person over 18 years old and paying a variable percentage of the adult’s fare.
* CHILD (CHD): Minor who is already 2 years old but not yet 12 years old at the date of the flight and travels always accompanied by a person over 18 years old. She/he travels occupying a seat and pays a variable percentage of adult’s fare.
* YOUNG PASSENGER (YP): Minor who is already 12 years old but not yet 18 years old at the date of the flight and travels without companion and/or assistance in flight if it is necessary. She/he travels paying adult’s fare.

2. - Limitations of Minors per Adult:

Regular flight companies usually accept, per adult, a maximum of:

One INFANT (INF).
One INFANT (INF) and one CHILD (CHD) under 5 years of age.
Two CHILDREN (CHD) under 5 years of age.
In order of flying with more than two CHILDREN (CHD) between 5 and 12 years of age, please consult the airline you are flying with.
Exceptionally (the airline will always have to be consulted) two INFANTS (INF) per adult could be accepted as long as one travels in the adult passenger’s lap and the second one in a standardized car seat, occupying the seat next to the passenger. The fare to be applied for the INFANT occupying the seat will be the same as for a CHILD (CHD).

3. - Restrictions for Minors not accompanied by an Adult:

Minors non accompanied will never be accepted in flights with shared code.
Companion requests during the flight will never be confirmed in flights that are not operated only by the airline itself.
Airlines will accept in each flight a maximum number of non accompanied minors with assistance in flight confirmed in advance. This limitation will depend on each airline.
Minors under 5 years of age will never be accepted on a flight without the company of an adult, and under no circumstance will it be possible to require assistance for these minors.
For minors between 12 and 18 years old (Young Passenger) flying alone to INTERNATIONAL destinations, assistance will have to be required and/or a special request of acceptance in these flights if assistance is not necessary.

4. - Confirmation of Assistance in Flight for Minors non Accompanied:
Non accompanied minors will be accepted as long as they comply with the following requirements:

The assistance request for a minor during the flight has been confirmed in advance on the part of the airline.
An adult accompanies the minor to the departure airport, makes the necessary proceedings for his/her boarding, shows the proper release of responsibility, and waits until the plane takes off.
When the travel requires stop-stay (with programmed interruption of the travel) it will be necessary for an adult to receive and accompany the minor in these stopovers, being in charge of the required proceedings for his/her re-boarding and waiting until the plane takes off. This point will depend on the route, the company operating the flights and the type of stops made during the itinerary.
An adult takes the minor in charge and is present at the arrival airport at the scheduled landing time and identifies him/herself to airline staff for the picking-up of the minor.

All requests for non accompanied minors will be made as special request with our agents in Customer Service.

LOW COST FLIGHTS

Low-cost air companies’ regulations (excepting Clickair and Vueling) obliges every minor under 14 years of age to always travel accompanied by an adult and always have the required documents: DNI and/or PASSPORT. In case of failure to fulfill this regulation, minors under 14 years of age will not be allowed to board he flights included within LOWCOST COMPANIES. In the case of Clickair and Vueling, minors between 5 and 13 years old will be able to travel alone by contracting the Minor Accompaniment Service (UM), which will have to be contracted directly with the airline.

RESIDENT DISCOUNT

Our web site www.rumbo.com allows you to book tickets online with resident discount (only for allowed destinations and air companies). If the booking is made by telephone, please inform our agents that you are a resident, so the corresponding discount is made.

Please remember resident discount is applicable to Spanish citizens and citizens from the rest of European Union Member States and from the Economic Area (Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungry, Island, Italy, Nederland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland), who accredit the status of resident in Balearic Islands, Canary Islands, Ceuta or Melilla.

If the passenger is Spanish, she/he will have to accredit her/his resident status by showing her/his National Identity Card (DNI) (in case of Spaniards under 14 years of age with no DNI, the certificate issued by their Town Council). If the passenger comes from the European Union or the European Economic Area (currently Norway, Iceland and Liechtenstein) and Switzerland, she/he will have to show the Registered Certificate issued by the Central Registry of Foreigners.
If the passenger does not accredit her/his resident Certificate at the moment of checking-in or boarding, the air company will not allow him or her to travel with the subsidized ticket.

The legally established amount of the fare bonus for residents in regular air and sea transport services will be applied in direct itineraries, whether they are one way or return tickets, between the Autonomous Communities of Canary, Balearic Islands or the Cities of Ceuta and Melilla, and the rest of the national territory, respectively, as well as in inter-island trips.

A route is considered direct when it is made from the harbor, airport or heliport of the origin point in archipelagos, Ceuta or Melilla, to the destination point in the rest of the national territory, and vice versa, without intermediate stopovers or, if any, when they do not exceed a duration of twelve hours, except those imposed by technical needs or by force majeure.

Residents in Ceuta or Melilla undertaking a direct route between these cities and the rest of the national territory, using sea and air transport, will obtain discount in transport fares when origin or destination airports are Malaga, Jerez or Seville.

Under no circumstance will the discount be higher than registered basic fares nor will it be applied in fares including itineraries outside the national territory.

NOTICE

If a journey ends or has a stopover in a country different from the departing nation, the Warsaw Convention becomes applicable, and in the majority of occasions, the responsibility of the flight operator becomes limited in case of death, injury and loss or damage of luggage.

CONTRACTUAL CONDITIONS

1.- For the purposes of this contract "ticket" refers to an airplane ticket and a luggage receipt that are part of the present conditions and notices; "transport operator" refers to any airline operator that transports or promises to transport the passenger and her/his luggage in accordance with this contract, or that carries out any other service related with air transport; "WARSAW CONVENTION" refers to the Convention for the Unification of Certain Rules relating to International Carriage by Air undersigned in Warsaw on the 12th of October of 1929, or the Convention as it was modified in Hague on the 28th of September of 1955, depending on which is applicable in each case.

2. - Transport carried out in accordance with this contract is subject to the rules and limitations of liability established by Warsaw Convention unless the transport is not international as defined in the Convention in question, in which case national and communitarian laws will apply.

3.- As long as it does not contradict the previous points, all transports and services carried out by a transport operator will be subject to: 1) the provisions stated on the ticket, 2) the applicable rates, 3) the transport conditions established by the transport operator and related regulations that are part of this contract (and that can be looke up at the transport operator's offices), except when the transport is carried out between any location of the United States or Canada and any other place in the world. In this case the laws in force in these countries will be applicable.

4.- The name of the transport operator may be abbreviated on the ticket, as long as its full name and its abbreviation are stated on its handbooks, conditions, rules or schedules; the transport operator's address is the same as the airport of departure that figures on the before the first abbreviation of the transport operator's name; the agreed stopovers are those places that figure on the ticket or that appear on the transport operator's schedules as expected stopovers on the passenger's route; transport carried out in accordance with this contract by several transport operators will be considered as only one operation.

5. - Transport operators that issue a ticket to travel on another transport operator's airlines act only as agents.

6.- Any exclusion or limitation of liability on behalf of the transport operator will be applied and will benefit its agents, employees and representatives, and any other person whose airplane uses the transport operator in question, and its agents employees and representatives.

7. - The checked-in luggage will be handed over to the passenger who holds the luggage receipt. In case of damage of the luggage during international transport, passengers must submit a written claim to the transport operator immediately after noticing the damage and always within 7 days of receiving their luggage. In case of delay, passengers must submit their complaint within 21 days after their luggage is delivered. Look up the handbooks or conditions that are applicable to non-international transport.

In general, regular flight companies allow checking in without any extra charge one piece of luggage that weighs 20 kg in tourist class and 30 kg in business class. Generally, it is allowed to carry one piece of hand luggage that does not weigh more than 10 kg and does not measure more than 115 cm (height + width + depth). Low-cost companies do not allow checking extra luggage for free. Dangerous items are not allowed on board (such as explosive, corrosive or poisonous materials). Some items are not considered as luggage and will be handled differently. The transport of these items, such as pets, sports equipment, musical instruments or guns, must be notified beforehand (the airline itself can establish conditions and an extra charge). You must also take into account that certain items are not allowed to be carried in your hand luggage: scissors, clippers, knives, razors, etc. In case of doubt and before purchasing any service, please contact our Customer Service centre.

8. - Tickets are valid for a period of one year from the moment they are issued, unless otherwise specified on the ticket itself, the transport operator's handbooks, the transport conditions or the applicable regulations. The cost of the transport carried out in accordance with this contract may be modified before the start of the journey. The transport operator is entitled to decline carrying out the transport if the applicable fees have not been paid.

9. - The transport operator promises to try its best to transport the passenger and her/his luggage with reasonable diligence. If necessary, the transport operator can be substituted by other transport operators, can use third-party airplanes and can modify or cancel scheduled stopovers. Unless otherwise stated on the ticket, the transport operator does not guarantee connecting flights at destination.

10. - Passengers must fulfill the governmental travel requirements and show the departure and arrival documentation, and any other document that may be requested. Passengers must arrive at the airport at the time stated by the transport operator or, in case no time has been stipulated, with enough time to fulfill the check-in and boarding process. It is advisable to arrive at least 60 minutes before departure time in case of national flights and at least 150 minutes for international flights, especially if the flight stops over or ends in the United States.

11. - No agents, employees or representatives of the transport operator are entitled to change, modify or relinquish any of the contract's provisions.

12. - Passengers must re-confirm flight times with the airline at least 48 hours before departure time, as the airline occasionally modifies them. Passengers will be take responsibility for damages caused for not reconfirming timetables.

NOTE: For Spanish domestic flights, the liability of the transport operator is limited in accordance with the Air Navigation Law of the 21st of July of 1960 and with Order in Council 2333/1983 of the 4th of August.

AIRLINE RESPONSIBILITY REGARDING PASSENGERS AND LUGGAGE

The transport operator will be held responsible for any change in the flights. Section 247 of the Commercial Code states that the agency or mediation agreement and their following legal actions would apply between the principal and the person or persons who contract with the commission agent.

Compensation in case of death or injury

There is no economical liability limit in case of injury or death of a passenger. For damages of up to 100,000 SDR (approximately 123,000 Euros), the airline cannot contest a compensation claim. If the value of the damages exceeds that amount, the airline can only contest a claim if the company can prove that it did not commit negligence or any other misdemeanor.

Advanced payments

In case of injury or death of a passenger, the airline will have to pay in the next 16 days to the date that the person entitled to compensation is identified, an advance to cover that person's most immediate economic needs. In case of death, this advance cannot be less than 16,000 SDR (approximately 20,000 Euros).

Delay at arriving destination

According to section 6 of Regulations (EC) 261/2004, the airline is responsible for the damage as long as:

Passengers depart from an airport located in the territory of an EU member State subject to the Treaty resolutions;
passengers depart from an airport located in a third country with destination to another country located in the territory of an EU member State subject to the Treaty resolutions, unless they enjoy benefits or compensation and assistance in this third country, when the air carrier in charge of carrying out the flight in question is an EC transport operator.

Other changes in the flight

The transport operator will take responsibility for any change in flights (advanced flight; for example), as it is specified in section 247 of Commercial Code “the agency or mediation agreement and their following legal actions would apply between the principal and the person or persons who contract with the commission agent”.

Luggage delay

In case the passenger's luggage is delayed, the airline is responsible of the damages unless it has carried out all the due procedures to avoid those damages or it was impossible to carry out them. The limitation of liability for the delay of luggage is 1,000 SDR (approximately 1,230 Euros).

Destruction, loss or damage of luggage

In case of destruction, loss or damage of luggage, the airline is responsible for those damages not exceeding 1,000 SDR (approximately 1,230 Euros). Regarding checked-in luggage, the airline company is responsible even if free of blame, unless the luggage was already damaged. Regarding hand luggage, the airline is only responsible for those damages caused by its own fault.

Higher limits for luggage

Passengers can make use of a higher liability limit by submitting a special declaration before or at the moment of checking in and by paying an extra charge.

Claims regarding luggage

If the checked-in luggage suffers damage, delays, is lost or destroyed, the passenger must submit a written claim to the transport operator as soon as possible. If the damaged luggage is checked-in luggage, the passenger must submit the claim within 7 days of receiving it and within 21 days after their luggage is delivered, if delayed.

Deadline for claims

All claims submitted to court must be made during the following two years to the date on which the airplane arrived or should have arrived.

Information basis

The above mentioned regulations are based on the Montreal Convention of the 28th of May of 1999, developed within the Community by Regulation (EC) Nº 2027/97 (modified by Regulation (EC) Nº 889/2002) and by the national laws of the member States.
This notice, required by European Union Regulation (EC) Nº 889/2002, cannot be used to give ground to a compensation claim or to interpret the provisions of the Regulation or of the Montreal Convention.

Passenger rights in case of overbooking, flight cancellation and long delays

According to section 5 of Regulations (EC) 261/2004, if boarding is denied to a passenger or if her/his flight is cancelled, the company in charge of the flight must compensate her/him and provide her/him with assistance. As long as the passenger checked in within the due time limits, she/he is entitled to make use of these rights on any flights, including charters:

Passengers depart from an airport located in the territory of an EU member State subject to the Treaty resolutions;
passengers depart from an airport located in a third country with destination to another country located in the territory of an EU member State subject to the Treaty resolutions, unless they enjoy benefits or compensation and assistance in this third country, when the air carrier in charge of carrying out the flight in question is an EC transport operator.

Boarding denial (overbooking)

When the amount of passengers exceeds the number of available seats, the airline must firstly ask for volunteers to give up their seats in exchange for certain compensations, including the refund of the price of the ticket (with a free return ticket to the first departure point, if applicable) or alternative transport to the passenger's final destination.
The company must pay the following compensations to passengers who did not volunteer:

250 Euros for flights that do not exceed 1,500 km.
400 Euros for longer flights within the EU and other flights between 1,500 and 3,500 km.
600 Euros for flights that exceed 3,500 km and that take place outside the EU.

The compensations could be reduced by 50% if the delays were not to exceed 2, 3 or 4 hours respectively.
The company must:

let the passenger choose between getting a refund (with a free return ticket to the first departure point, if applicable) and an alternative means of transport to her/his final destination;
and offer him/her food and drink, a hotel room when necessary (including the journeys to and from the hotel) and a means of communication.

Flight cancellation

When a flight is cancelled, the company in charge of operating the flight must:

let the passenger choose between getting a refund (with a free return ticket to the first departure point, if applicable) and an alternative means of transport to her/his final destination;
and offer the passenger food and drink, a hotel room when necessary (including the journeys to and from the hotel) and a means of communication.

The airline may also have to compensate the passenger with the same amount as in the case of Boarding Denial unless the cancelation was communicated with sufficient prior notice and an alternative transport, with similar schedule to the original one, was provided.
Compensations and refunds will be paid by cash, by bank transfer or by check or, if previously agreed with the passenger, by means of flight vouchers and they must be cashed in the following seven days.
If these rights are denied, please immediately raise a claim to the flight operator.

Major delays

If the passenger checks-in in time for any flights, including charters, departing from an EU airport or from an airport outside EU but directed towards an EU airport; and if the airline operating the flight expects a delay of:

2 hours for flights not exceeding 1,500 km.
3 hours for longer flights within the EU and other flights between 1,500 and 3,500 km.
4 hours for flights exceeding 3,500 km and that take place outside the EU,

The company must offer you food and drink, a hotel room when necessary (including the journeys to and from the hotel) and a means of communication.
When the delay exceeds 5 hours, the company must also offer the passenger the refund of the ticket (together with a free return ticket to the first departure point).
If these rights are denied, please immediately raise a claim to the flight operator.

Further claims

If an EU company is responsible for the delay in any part of the world, you can claim up to 4,150 SDR for possible damages. If the airline does not agree with the claim, you can go to court.
You can raise the claim to the company from whom you purchased the ticket, or to the company that operates the flight, if they were to be different.

LUGGAGE AND CHECK-IN CONDITIONS

3. HOTELS

MODIFICATION AND CANCELLATION FEES

In case of modification or cancellation of a booking, Rumbo will charge the customer 12 Euros for administrative charges. This amount is not refundable. Furthermore, extra modification and cancellation charges may apply when changing or cancelling a reservation, and they vary from the cost of one night to the total cost of the stay, depending on the destination, the date and the hotel.

4. PACKAGE HOLIDAYS

The purchase of package holidays is subject to law 21/1995 regarding Package Holidays and to the specific conditions agreed with the Users, depending on the Wholesaler that organizes the package tour, as RUMBO is the retail travel agency.
To these effects, a Package Tour is hereby considered the previous combination of, at least, two elements indicated below, being this combination sold or offered by a total price and when it exceeds 24 four hours o includes a night stay.
The elements mentioned above are:

Transport,
Accommodation,
Other tourist services not accessory to transport and accommodation and constituting a significant part of the package holidays.

It is specifically excluded from the definition of Package Holidays the contracting of “Separate Services”.

5. CRUISES

Booking a Cruise involves contracting a series of services selected along the booking process. These services will be total or partially booked, depending on the availability offered by the carrier at the time of making the reservation.
By the end of the booking process Rumbo will charge all or part of the reservation, whose cost will have been shown previously, since it will vary depending on the departing date.
The general conditions of each reservation will vary depending on the carrier. The User will have access to detailed information, according to the selected cruise.

6. - CAR RENTALS

CANCELLATIONS

Users can cancel their bookings 48 hrs. prior to the pick-up date by contacting Rumbo through our Customer Service at clientes@rumbo.com o at 902 123 999 (00 34 911 965 841 if not calling from Spain). Cancellation fee is 12 Euros.

DOCUMENTATION

Users must carry their driving license and a credit card at the moment of collecting the car since both documents will be requested in order to rent the car.

7. - TRAINS

BOOKING CONFIRMATION

The User must print the booking confirmation received by mail and hand it when getting on the train.

CONDITIONS OF RENFE’S FARES

In case of cancelation or amendment of a train booking, the User will contact our Customer Service and will be informed of the fare restrictions and of possible charge penalties by Renfe. This penalty will be summed up to Rumbo’s Service Fee and cancellation /amendment fee of 15 Euros.

SERVICE FEE

Rumbo will charge a Service Fee per passenger (except for babies under 2 years old at the train departure date, who are exempt from this charge). Service Fees are not refundable in any case and are independent of the selected fares. In case of cancellations or amendments requested by the User, there will be an extra charge for these services.

8. – COMPLAINT DEPARTMENT

Before travelling, the User should find out about local events such as carnivals, religious festivities, bank holidays, etc which could interfere with the trip.
In most cases, the final answer to a complaint will depend on the period of time established by the transport operator or the wholesaler.
In order to make a complaint, the User must send the complaint to Customer Service. Rumbo will start a file and take the appropriate steps to settle it.
In case of lost or damaged luggage during a flight, and before getting in touch with Rumbo, the User must send her/his complaint to the airline:

Checking the lost or damage of the luggage before leaving the airport;
Sending the airline a statement enclosing the following original documents (the User must keep a copy): flight ticket, statement of lost luggage, luggage voucher. If insurance was contracted, the User must send this statement to the insurance company.

Regarding flight delays, and if the insurance contracted covers this contingency, the User will send the statement only and solely to the insurance company.
And for all necessary purposes, it is officially recorded that, for a question of territoriality, competence on touristic issues belongs to the Autonomous Community of Madrid, where Rumbo has its registered office.

9. – ADDITIONAL INFORMATION

The User is responsible of the economic consequences arising from the misuse of passwords by the User or a non-authorized third party, preventing access to non-authorized third parties to personal data which only the User should know, such as an ID or data from credit cards.

In order to complete the purchase, the User must provide the identification details of all the passengers and the method of payment to be used. This process goes through several stages. Once the details have been submitted, and before the User completes the purchase, they will be shown in order to be checked. Once checked, the User can carry on with the purchase.

Notwithstanding what the present General Conditions establish, and especially everything related to lack of payment, both parties have no contract until the User clicks on BUY OK and no message of error for lack of information or wrong information appears. Up to the moment of the purchase and during the booking process, Rumbo’s system may warn you about mistakes or omissions when introducing compulsory data which the User can correct. Once the purchase has been made, Rumbo is not responsible of the mistakes the User may have made when introducing data, notwithstanding the possibility of exercising her/his rights according to regulation on personal data protection. Likewise, once the purchase has been completed, the User will receive an e-mail confirming the purchase with all the corresponding details and a receipt and/or invoice. Rumbo will also keep a copy of these documents, which will be available to the User through Customer Service. The User must check the booking confirmation and, in case of finding any mistake, she/he must contact Rumbo to correct it if possible.

The price of the services offered by Rumbo is subject to constant market fluctuations. Regarding this matter, and unless otherwise established by Rumbo or by an imperative regulation, the User can finish the contract with Rumbo or the Travel Supplier at any time by paying the total amount of the contracted services. On the other hand, should Rumbo implement the means to formalize the contract as an electronic document, and unless otherwise established, Rumbo will not keep a copy of it and, therefore, it will not be available to the User.

Notwithstanding what the present General Conditions establish, Rumbo will charge a Service Fee for its services. This fee will vary depending on the services rendered and will be communicated to the User before the contract is formalized. The cost of this fee is independent and not refundable.

The User is responsible for and promises that: a) the User’s personal information and third-party’s information provided to our Customer Service or introduced by the User on the Web Site is truthful, precise, complete and correct; b) the User has authorization from the third party to provide this information; c) the User has read and accepted these General Conditions and, if it’s the case, particular conditions; d) the names of the passengers are exactly as they appear on their passports or IDs; not being Rumbo responsible for any mistake on the User’s side.

Rumbo does not offer any extra guarantee apart from those granted by virtue of the General or particular Conditions or arising from imperative regulations applicable to Rumbo.
Were there any variation or mistake in the information provided to Rumbo by the User, it is the User’s responsibility to correct it.

All passengers, minors included, must carry their documents (such as passports, visas, ID cards, vaccinations, etc.) in order. These documents will be those required by the law or the authorities of the destination and stopover countries.

The Family Record Book is not an ID valid to travel.

The stipulated periods for an official procedure may vary. It is the passenger’s responsibility to obtain all information and to have her/his documents in order in time.
This information is available for Spanish citizens on the webpage of the Ministry of Foreign Affairs (www.mae.es), embassies and consulates.

Any kind of incident arising from the failure, on the User’s side, to comply her/his obligation to manage and obtain the documents required by laws and authorities of the destination or stopover countries will not be assumed by Rumbo.

If the User makes use of the Customer Services Centre to purchase a ticket, it is understood that the User wishes to purchase the cheapest flight for the chosen dates and schedules, unless the contrary is stated, and therefore the User will be offered the cheapest fee ("Tourist with restrictions"), which does not allow changes or cancellations. This means that the ticket cannot be used in any other way that is different to what it was strictly purchased for. Therefore, the User cannot use a return ticket if the flying out ticket has not previously used.

The User will answer to Rumbo of her/his ownership of the used credit / debit cards and that they have enough funds to cover the cost of the purchased service. The purchase of a product will only be completed once Rumbo charges the fees onto the User's credit card or once the money has been transferred from the User's account. Rumbo reserves the right to cancel the booking made by the User in cases of non-payment, card rejection, false information or when Rumbo cannot verify the card information.

International bank transfers are not allowed.

Rumbo reserves the right to ask the User for additional information in order to verify the purchase.

When the User requests a booking, he/she is authorizing Rumbo to charge the fees onto his/her credit card. If it were not possible to charge the fees onto the credit card (rejected transaction), the User must know that Rumbo and/or the Travel Supplier can cancel the purchase as it has not been paid for.

The payment of the airplane tickets is carried out by credit card before the tickets are issued, in order to be sent, afterwards, to the address given by the User on the booking.

Airport taxes are included on the prices shown online. These prices do not include visa expenses, or the fees to be paid in order to leave the country, which can be paid with the local currency or with US dollars. The variations of prices applicable due to the delay in the payment of the booking, which are caused from the moment the booking is made until the ticket is finally issued, will be charged to the User.

Rumbo may offer additional services which will accrue extra Service Fees. All information regarding these extra fees will be communicated to the Users before they give their consent for the contract. These services include, but are not limited to, the reimbursement of airport taxes in the case of not used flight tickets.

CONDITIONS OF SERVICE PROVIDER

By accepting these General Conditions, the User also accepts the Service Supplier conditions, which will prevail in case of conflict relating transportation and accommodation. That is the reason why the User must identify the Service Suppliers and read their conditions. In order to make it easier for the User, Rumbo provides the following links with the conditions from the most usual Service Suppliers:

DELIVERY OF THE FLIGHT DOCUMENTATION

When the flight documentation is not sent by mail, Rumbo will send it to the User, via a courier company, within the next 72 hours (Saturdays and Sundays excluded) after completing the purchase. It will be delivered to the Spanish address provided by the User between 09:00 am and 09:00 pm. Were the User not at home when delivering the notification, it will delivered to any person present after proper identification. Rumbo will not be held responsible if the documentation cannot be delivered for any reason attributable to the User. To this effect, reasons attributable to the User include, but are not limited to, the facts that nobody can receive the notification or that the address is unknown or does not exist.

The field the User must fill in with the address where she/he wants to receive the flight documentation has 4 lines and space for 25 characters. In this field, the User must introduce the relevant information so the documentation can be delivered. Rumbo cannot guarantee the delivery if the User does not provide enough information within the specified limits.

BROWSER AND OPERATING SYSTEM

The Website's screens are optimized to be used with Internet Explorer 6 and Firefox 2 (and later versions), Safari, Chrome and Opera with Windows, Mac and Linux operating systems. Rumbo is not responsible for the results obtained using a different browser, version or operating system.
The information contained on the Website is provided for the Users' own convenience. Rumbo does its best to avoid any kind of mistake in the contents of the Website. Nevertheless, Rumbo is not responsible for the information the User may obtain through links to external sources, independent from Rumbo.

The security measures taken by Rumbo are adequate enough. However, the User must be aware that security measures in the security measures of the computer systems in Internet are not completely reliable and service depends on internal and external vulnerable elements.

Additionally, Rumbo does its best to maintain the Website updated and in working order. However, Rumbo is not responsible for and does not guarantee that the access to the Website will be infallible, constant and free of flaws. Likewise, Rumbo cannot guarantee that the content or software the User can access through the Website will be free of harmful elements, virus, interferences, breakdowns, omissions, disconnections or other elements which can be damaging to the User or can produce alterations on the hardware and software computer systems of the User, or on her/his electronic files and documents.

Likewise, Rumbo will neither be responsible for any kind of damages arising from the usage of the Website, including, but not limited to, damages to the computer systems or caused by the inadequate use of the Website; interruptions or telecommunications flaws during financial operations; those caused by third parties through illegal interferences which Rumbo cannot control.

NEW REGULATION FOR TRAVELERS TO THE UNITED STATES

According to the new security measure for travelers from countries integrated in the VISA WAIVER Program (VWP), among them Spain, introduced by the United States Government, and coming into force the 1st January 2009, all travelers from countries integrated in the VWP will be obliged to obtain, in addition to the digital passport in vigor, an electronic authorization before boarding a flight or a boat to the United States.

For all passengers within the VWP, biometric identification (including photograph and fingerprints taking) in the entrance process is a condition to be admitted in the United States.

Countries included in the VISA WAIVER Program (VWP) are: Andorra, Australia, Austria, Belgium, Brunei, Denmark, Finland, France, Germany, Ireland, Island, Italy, Japan, Liechtenstein, Luxemburg, Monaco, Netherlands, New Zeeland, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

You can obtain the electronic authorization by filling in the corresponding form in the web page https://esta.cbp.dhs.gov

Starting 08 September 2010, citizens who have to obtain the Electronic System for Travel Authorization (ESTA) to travel to USA are required to pay 14$ as administrative fee. This authorization is valid for a period of two years or until the passport expiry date, that’s why Rumbo reminds Users travelling to USA to apply for this authorization.

If any data changes in future travels, the User will have to update it through the web. This authorization is only valid to board the flight or boat to the United States and does not guarantee the admission to the country.

The User should apply for this authorization at least 96 hours before traveling.

If you wish more information please visit www.CBP.gov/travel

Additionally, and due to the new security measures imposed by the USA Transportation Security Administration, an additional security control of passengers and their belongings is being carried out at the boarding gates of flights with destination USA. Thus we recommend all customers of flights with destination USA to be at the airport at least 3 hours in advance and to go to the corresponding boarding gate early enough to pass the additional security control carried out there.

We recommend Users as well to minimize their hand luggage and to check-in the maximum in order to avoid crowding in controls and delays in flights.

INFORMATION ABOUT TRAVELS TO CUBA

Starting 1st May 2010, in order to be able to enter the country any foreign passenger or Cuban resident abroad will be obliged to show the documents proving they have contracted a travel insurance policy with medical cover (insurance policy or certificate, health card or insurance receipt). Said policy must be issued by insurance entities recognized in the island.

IMPORTANT INFORMATION FOR TRAVELERS TO MEXICO

Following the latest directives by Mexican authorities, all passengers must go through Customs and Migration when entering Mexico. This regulation also applies to those travelers in transit who checked-in their luggage to their final destination.
This measure means that those passengers with connecting flights to other destinations must pick up their luggage when entering Mexico, go through Customs and Migration and place back their luggage on the Connections conveyor belt.

ELECTRONIC INVOICING

For the purposes of the current regulations regarding electronic invoicing, Users who complete a purchase give their express consent to Rumbo to send the invoice in electronic format. The invoice will be sent using an encryption and an advanced digital signature that will include the complete contents of the invoice.
This service is voluntary and it does not involve any extra costs. If the User wishes to receive a copy on paper, it will be issued without any extra costs and it can requested by sending an e-mail to facturacion@rumbo.com or by writing to Rumbo at C/Proción 1, 28023 Madrid.

DATA PROTECTION

The personal details provided by the Users in order to use the Website are subject to the privacy policy that is included on the "Data Protection" link, located on the Website's main page.

INTELLECTUAL PROPERTY

The intellectual property rights of the Website, its source code, design, browser structure, software, database and all elements included belong to Rumbo, as well as the rights of exploitation in any way and, especially, the rights of reproduction, modification, distribution, communication, cession, public disposal and transformation.
All names, designs and/or logos of the Website are registered trademarks. Its unlawful use by anybody different from its legal owner will be prosecuted in accordance with the current legislation.

Third part intellectual property rights and brands must be respected by whoever accesses the Website. Rumbo recognizes its owners the corresponding industrial and intellectual property rights. Its mention or appearance on the Website does not involve any rights nor responsibility for them, neither endorsement, sponsorship nor recommendation.
In order to preserve possible intellectual property rights, if any User or third part considers that her/his rights have been violated by any content introduced on the Website, the User must notify Rumbo of it, providing:

Personal information.
Holder of the rights allegedly infringed. Should the claim be filed by a third part, she/he must submit proper accreditation.
Contents protected by intellectual property rights and their location on the Website.
Enough accreditation of intellectual property rights.
Express statement that the interested party is responsible for the truthfulness of the information provided.

FORCE MAJEURE

Rumbo will not be responsible for non-fulfillments or damages caused as consequence of circumstances beyond Rumbo’s control, coercion or unforeseen circumstance, which include, not limited to, strike, industrial dispute, war (whether declared or not) or war threat or preparations for war, invasion, rallies, terrorist attack or threat, terrorist activities, riots, natural disasters, adverse weather conditions, hurricane, earthquake, fire, snowstorm, explosion, storm, sinking, epidemic, impossibility of using trains, boats, planes, motor transportation or any other means of transport, public or private, impossibility of using telecommunication systems, unexpected breakdown, transport accidents, etc.

LINKS TO OTHER WEBSITES

Within the Website, Rumbo may place at the User’s disposal links to other websites, managed and monitored by third parts. Rumbo does not sponsor nor guarantee any of these websites, which have been included for the User’s benefit. Therefore, Rumbo does not assume any responsibility, not even indirect or subsidiary, for any damage which may arise from access, maintenance, use, quality, legitimacy, reliability and usefulness of the contents, information, communications, opinions, statements, products or services existing in or offered by the websites not managed by Rumbo and accessible through the Website.

Users accept that Rumbo reserves the right to remove at any time and without prior notice the links that appear at the Website.

WEBSITE CONTENT PROVIDED BY USERS

Rumbo is not responsible for the content or any transmission included by the Users on the Website, or among Users. The responsibility of the statements spread on the Website is exclusive of those who make them.

It is forbidden any kind of data transfer made by the Users in the Website or other accesses controlled by Rumbo which go against practice in good faith, against customs, moral or public order; which break third part copyrights; which are threatening, defamatory, obscene, pornographic, racist, xenophobic, indecent, disrespectful or illegal; which involve statements in defense of terrorism; which threaten human rights. And it is also forbidden the transfer of any other material which constitutes a criminal offense or incites to a conduct which can be considered as such.

It is forbidden to sell or advertise any kind of product or service, to conduct surveys, polls or contests and to send chain emails.

As a rule, Rumbo does not revise, filter or approve content by Users. Notwithstanding the aforementioned, Rumbo reserves the right to remove any content provided by Users which go against these General Conditions, as well as to prevent or prohibit access to the Website. This will be done at Rumbo’s discretion, without prior notice and the User will have no right to damages.

If the User believes, at any time, that the contents provided by other User do not follow these General Conditions, she/he can notify it to Rumbo’s Customer Service by mail. Upon reception of this kind of notification, Rumbo will do its best to remove from the Website those contents which may infringe these General Conditions.

If required by a court order or by the proper authorities, Rumbo will cooperate in the identification of those responsible for the illegal contents.

The User authorizes Rumbo to use her/his contents and images in the Website for free, whether as a whole or partly. All this with the limitation and exception of the use and application which may go against the right of honor, moral and/or public order under the current legislation in each country. Rumbo is exempt of responsibilities for any use made by a third part of these contents.

SEVERABILITY

Due to the decentralization of the legal framework affecting the activity of travel agencies, these General Conditions may be subject to different regulations and jurisdictions. Should any condition of these General Conditions be null, its validity would not be affected by this circumstance.
The non-effective condition will be substituted by a new one, or interpreted in a legally acceptable way which will be as close to the original sense as possible, had the inefficiency of the said condition been known.

ENFORCEABILITY

The fact that Rumbo, at one time, may not demand the User to fulfill one of the General Conditions will not affect at all Rumbo’s right to demand its fulfillment at a later time or the right of a third part to demand its fulfillment.

Any waiver on Rumbo’s part to any right or power granted by the General Conditions must be in writing. The omission on Rumbo’s part to demand the strict enforcement of any condition will not be considered as a waiver, nor will deprive Rumbo of the right to demand, at a later time, the strict enforcement of them.

LAW AND JURISDICTION

All terms and conditions on these General Conditions are ruled by the Spanish law and the parties, waiving their own jurisdiction, submit themselves to the Courts of Madrid for any action or claim which could arise from this relationship, provided no specific jurisdiction is established by law.

Rumbo offers the User the possibility to access its Website in Spanish, Portuguese and English. Nevertheless, should any contradiction arise between the different versions of these General Conditions, the Spanish version will prevail over the rest.