general conditions

RUMBO exploits the Website, offers and supplies the contents, products and services to the Users on their own name and right, except contracting, technical organisation and formalisation of flight bookings, car rentals, holiday packages and hotel reservations, that are carried out by Red Universal de Marketing y Bookings Online, S.A., with Fiscal Identification Number A82602871 (retail/wholesale travel agency with Community of Madrid Identity Code 1800), with registered office at C/Proción, nº1, 28023 Madrid, Spain (henceforth the Travel Agency), registered at the Trade Registry of Madrid in Volume 15226, Book 0, Page 53, Section 8, Form M-254896, inscription 3.

Users must be aware that the purchase of the above mentioned services is regulated by specific contractual conditions in accordance with the applicable laws in each case, which will be agreed between the Users, the operator and the Travel Agency.

1. Rumbo´s Liability

The acceptance of the following limitation of liability by the Users is a must for RUMBO to issue and send the airplane tickets. For this reason, regarding the above mentioned services that can be purchased through the Website and the Call Centre Service also offered on the Website, RUMBO's maximum responsibility due to:

a) A realização e gestão de envios de bilhetes aéreos
b) Realização de reservas, incluindo o fornecimento de determinadas tarifas

will never exceed the total amount of the purchased ticket plus an extra 20% (including administrative expenses and postal costs that will be paid by the User). Therefore, if Rumbo were to make a mistake or to be careless whilst carrying out its above mentioned activities, its maximum responsibility would be limited by the previously mentioned amount. Likewise, Rumbo will never be responsible for the loss of profits caused by carelessness during a transaction.

2. AIR TICKETS

RUMBO will charge a fee per passenger (issue expenses) in air tickets purchases. Babies under 2 years old at the flight departure date are exempt from this fee, except in the case of flights being operated by Vueling airline, where the issue expenses for baby tickets are 10€. This amount is not refundable in any case and does not depend on the rate selected by the customer. In case of changes or modifications by customer request and as long as rates allow it these amounts will be charged again.

When a customer chooses a "Tourist with restrictions" fee, he/she is purchasing a ticket that does not allow changes or cancellations, unless it is specifically permitted. This means that the customer is not allowed to use the ticket in any other way than for the purpose it was purchased. Customers can not use a return ticket if they have not previously used the flying out ticket.

When a customer requests a direct or indirect refund, and as long as it is allowed by the chosen ticket, he/she will be charged with an extra refund fee of 15 euros per ticket plus any other additional amount that could be established by the airline (except children under two years of age).

Apart from the fees established by each airline, if a customer requests a modification or a re-issuance that involves a change of dates, flights or names of passengers, as long as the chosen ticket allows to do so, he/she will be charged with an extra modification or re-issuance fee of 15 euros per ticket (except children under two years of age).

If a journey ends or has a stopover in a country that is not the passenger's nation of departure, the Warsaw Convention becomes applicable, and in the majority of occasions, the responsibility of the flight operator becomes limited in case of death, injury and loss or damage of luggage. Also check the "Notice for International Passengers regarding Limitation of Liability" and the "Notice about the Limitation of Liability regarding Luggage".

1.- For the purposes of this contract "ticket" refers to an airplane ticket and a luggage receipt that are part of the present conditions and notices; "transport operator" refers to any airline operator that transports or promises to transport the passenger and his/her luggage in accordance with this contract, or that carries out any other service related with air transport; "WARSAW CONVENTION" refers to the Convention for the Unification of Certain Rules relating to International Carriage by Air undersigned in Warsaw on the 12th of October of 1929, or the Convention as it was modified in Hague on the 28th of September of 1955, depending on which is applicable in each case.

2.- Transport carried out in accordance with this contract is subject to the rules and limitations of liability established by Warsaw Convention unless the transport is not international as defined in the Convention in question.

3.- As long is it does not contradict the previous points, all transports and services carried out by a transport operator will be subject to: 1) the provisions stated on the ticket, 2) the applicable rates, 3) the transport conditions established by the transport operator and related rules that are part of this contract (and that can be checked at the transport operator's offices), except when the transport is carried out between any location of the United States or Canada and any other place in the world. In this case the laws in force in these countries will be applicable.

4.- The name of the transport operator may be abbreviated on the ticket, as long as its full name and its abbreviation are stated on its handbooks, conditions, rules or schedules; the transport operator's address is the same as the airport of departure that figures on the ticket in front of the first abbreviation of the transport operator's name; the agreed stopovers are those places that figure on the ticket or that appear on the transport operator's schedules as expected stopovers on the passenger's route; transport carried out in accordance with this contract by several transport operators will be considered as only one operation.

5.- Transport operators that issue a ticket to travel on another transport operator's airlines act only as agents.

6.- Any exclusion or limitation of liability on behalf of the transport operator will be applied and will benefit its agents, employees and representatives, and any other person whose airplane uses the transport operator in question, and its agents employees and representatives.

7.- The luggage that is checked in will be handed over to the passenger who holds the luggage receipt. In case of damage of the luggage during international transport, passengers must submit a written claim to the transport operator immediately after noticing the damage and always within 7 days of receiving their luggage. In case of delay, passengers must submit their complaint within 21 days after their luggage is delivered. Look up the handbooks or conditions that are applicable to non-international transport.

In general, airlines allow you to check-in without any extra charge one piece of luggage that weighs 20 kg in tourist class and 30 kg in business class. Generally, you are allowed to carry one piece of hand luggage that does not weigh more than 10 kg and measure more than 115 cm (height + width + depth). Dangerous items are not allowed on board (such as explosive, corrosive or poisonous materials). Some items are not considered as luggage and will be handled differently. The transport of these items, such as pets, sports equipment, musical instruments or guns, must be notified before hand (the airline itself can establish conditions and an extra charge). You must also take into account that certain items are not allowed to be carried in your hand luggage: scissors, clippers, knives, razors, etc. In case of doubt and before purchasing any service please contact our customer services centre.

8.- Tickets are valid for a period of one year from he moment they are issued, unless the ticket itself, the transport operator's handbooks, the transport conditions or the applicable rules state anything different. The cost of the transport carried out in accordance with this contract may be modified before the start of the journey. The transport operator is entitled to decline carrying out the transport if the applicable fees have not been paid.

9.- The transport operator promises to try its best to transport the passenger and his/her luggage with reasonable diligence. The times stated on the flight schedules or on any other document are not guaranteed and are not part of this contract. If necessary and without previous notice, the transport operator can be substituted by other transport operators, use other airplanes and modify or cancel stopovers that are stipulated in the ticket. Schedules can be modified without previous notice. The transport operator does not guarantee connecting flights.

10.- Passengers must fulfil the governmental travel requirements and show the departure and arrival documentation, and any other document that may be requested. Passengers must arrive at the airport at the time stated by the transport operator or, in case no time has been stipulated, with enough time to fulfil the check-in and boarding process. It is advisable to arrive at least 60 minutes before departure time in case of national flights and at least 150 minutes for international flights, specially if the flight stops over or ends in the United States.

11.- No agents, employees or representatives of the transport operator are entitled to change, modify or relinquish any of the contract's provisions.

12.- Passengers must confirm once again the schedules at least 48 hours before departure time, as the airline occasionally modifies them.

NOTE: During Spanish domestic flights, the liability of the transport operator is limited in accordance with the Air Navigation Law of the 21st of July of 1960 and with Order in Council 2333/1983 of the 4th of August.

This information notice sums up the rules in the liability field that are applied by community airlines, in accordance with the community laws and the Montreal Convention.

Compensation in case of death or injury

There is no economical liability limit in case of injury or death of a passenger. For damages of up to 100,000 SDR (approximately 123,000 euros), the airline can not contest a compensation claim. If the value of the damages exceeds that amount, the airline can only contest a claim if the company can prove that it did not commit negligence or any other misdemeanour.

Advanced payments

In case of injury or death of a passenger, the airline will have to pay in the next 16 days to the date that the person entitled to compensation is identified, an advance to cover that person's most immediate economic needs. In case of death, this advance can not be less than 16,000 SDR (approximately 20,000 euros).

Passenger delay

According to section 6 of Regulations (EC) 261/2004, the airline is responsibe for the damage as long as

Other changes in the flight

The air carrier has to take responsibility for any change in flights (advanced flight, for example), as it is specified in section 247 of Commercial Code “the contract of commision or mediation and its derivated actions will produce effect between the principal and the person or people contracting the commission agent”.

Luggage delay

In case the passenger's luggage is delayed, the airline is responsible of the damages unless it has carried out all the due procedures to avoid those damages or it was impossible to take measures. The limitation of liability for the delay of luggage is 1,000 SDR (approximately 1,230 euros).

Destruction, loss or damage of luggage

In case of destruction, loss or damage of luggage, the airline is responsible for those damages that do not exceed 1,000 SDR (approximately 1,230 euros). Regarding luggage that has been checked in, the company is responsible even it does not have the fault, unless the luggage was already damaged. Regarding hand luggage, the airline is only responsible for those damages caused by its own fault.

Higher limits for luggage

Passengers can make use of a higher liability limit by carry out a special declaration before or at the moment of checking in and by paying an extra charge.

Claims regarding luggage

If the checked-in luggage suffers damage, delays, is lost or destroyed, the passenger must write a letter of complaint as soon as possible. If the damaged luggage had been checked in, the passenger must claim within 7 days of receiving the luggage or 21 if the luggage is delayed.
Liability of the company from whom you have purchased the service and the company in charge of actually providing it.
If the airline in charge of the flight is not the same company from whom the passenger purchased his/her ticket, he/she can raise a complaint or a claim to any one of the companies. If the name or code of a company figures on the ticket, that is the airline from whom the passenger purchased the ticket.

Deadline for claims

All claims submitted to court must be made during the following two years to the date on which the airplane arrived or should have arrived.

Information basis

The above mentioned regulations are based on the Montreal Convention of the 28th of May of 1999, developed within the Community by Regulation (EC) Nº 2027/97 (modified by Regulation (EC) Nº 889/2002) and by the national laws of the member States.
This notice, required by European Union Regulation (EC) Nº 889/2002, can not be used to give ground to a compensation claim or to interpret the provisions of the Regulation or of the Montreal Convention.

Passenger rights in case of boarding denial or flight cancellation

According to section 5 of Regulations (EC) 261/2004, if boarding is denied to a passenger or if his/her flight is cancelled, the company in charge of the flight must compensate him/her and provide him/her with assistance. As long as the passenger checked in within the due time limits, he/she is entitled to make use of these rights on any flights, including charters:

Boarding denial

When the amount of passengers exceeds the number of available seats, the airline must firstly ask for volunteers to give up their seats in exchange for certain compensations, including the refund of the price of the ticket (with a free return ticket to the first departure point, if applicable) or alternative transport to the passenger's final destination.
The company must pay the following compensations to passengers who did not volunteer:

250 euros for flights that do not exceed 1,500 km.
400 euros for longer flights within the EU and other flights between 1,500 and 3,500 km.
600 euros for flights that exceed 3,500 km and that take place outside the EU.

The compensations could be reduced by 50% if the delays were not to exceed 2,3 or 4 hours respectively.
The company must:

let the passenger choose between getting his/her money back (with a free return ticket to the first departure point, if applicable) or an alternative means of transport to his/her final destination, and offer him/her food and drink, a hotel when necessary (including the journeys to an from the hotel) and a means of communication.

Flight cancellation

When a flight is cancelled, the company in charge of operating the flight must:

The airline may also have to compensate the passenger with the same amount due to boarding denial, if the company does not communicate the cancellation with enough time in advance and if the company does not provide an alternative transport with a similar schedule to the original one.

Compensations and refunds will be paid by cash, by bank transfer or cheque or, if previously agreed with the passenger, by means of travellers' cheques, and the must be cashed in during the following seven days.
If these rights are denied, please immediately raise a claim to the flight operator.
Major delays
Immediate assistance

If you check in in within the due time limits for any flights, including charters:
• that depart from an EU airport or
• that depart towards an EU airport, from an airport located outside the EU if the flight is operated by a community airline.
And if the operating airline expects a delay:

When the delay exceeds 5 hours, the company must also offer you the refund of the ticket (together with a free return ticket to your first departure point).

If these rights are denied, please immediately raise a claim to the flight operator.
Further claims

If a company of the EU is responsible for the delay, you can claim up to 4,150 SDR (*) for possible damages. If the airline does not agree with the claim, you can go to court.
You can raise the claim to the company from whom you purchased the ticket, or to the company that operates the flight, if they were to be different.

3. HOTELS AND CAR RENTALS

In case of modification or cancellation of a booking, RUMBO will charge the customer 12 euros for administrative charges. This amount is not refundable. Furthermore, if the modification or cancellation is made within the previous 72 hours to the date of entry to the hotel, the customer will have to pay an amount that can vary between the price of one night at the hotel and the 100% of the booking, depending on the destination, the date and the hotel.

Regarding car rentals, bookings can be cancelled by paying 12 euros due to administrative expenses.

The purchase of package tours is subject to law 21/1995 regarding Package Tours and to the specific conditions agreed with the Users, depending on the Wholesaler that organises the package tour, as RUMBO is the retail travel agency.

In order to complete the purchase, the customer must provide the identification details of all the passengers and the method of payment to be used. This process goes through several stages. Once the details have been submitted, and before you complete the purchase, these will be shown in order to be checked. Once checked you can carry on with the purchase. Likewise, once the purchase has been completed, you will receive an e-mail confirming the purchase with all the corresponding details and a receipt and/or invoice. RUMBO will also keep a copy of these documents.

The customer states that he/she has knowledge and will fulfil the governmental requirements regarding the documentation that is necessary to leave and enter the country as well as any other documents. This information is provided on our Website (Travel Guides) and it is also available for Spanish citizens on the webpage of the Ministry of Foreign Affairs (www.mae.es). If you have any doubts, please get in touch with our Customer Services Centre, before completing any purchase.

If you make use of the Customer Services Centre to purchase a ticket, it is understood that you wish to purchase the cheapest flight for the chosen dates and schedules, unless the contrary is stated, and therefore the customer will be offered the cheapest fee ("Tourist with restrictions") that does not allow changes or cancellations. This means that the ticket can not be used in any other way that is different to what it was strictly purchased for. Therefore, a customer can not use a return ticket if he/she has not previously used the flying out ticket.

The purchase of a product will only be completed once RUMBO charges the fees onto the customer's credit card or once the money has been transferred from the customer's account. Until this process has not been completed, RUMBO can cancel the purchase.

If the customer makes the booking payment through bank transfer from abroad, RUMBO will charge a fee of 2 Euros per booking.

RUMBO reserves the right to ask the customer for additional information in order to verify the purchase.

When a customer requests a booking, he/she is authorising RUMBO to charge the fees onto his/her credit card. If it were not possible to charge the fees onto the credit card (rejected transaction), the customer must know that RUMBO and/or the supplier of the service can cancel the purchase as it has not been paid for.

The payment of the airplane tickets is carried out by credit card before the tickets are issued, in order to be then sent to the address given by the customer on the booking.

Airport taxes are included on the prices shown online. These prices do not include visa expenses, or the fees to be paid in order to leave the country, which can be paid with the local currency or with US dollars. The variations of prices applicable due to the delay in the payment of the booking, which are caused from the moment the booking is made until the ticket is finally issued will be charged to the customer.

RUMBO will act with due diligence to send the User, via a courier company, the requested flight documentation within the next 72 hours after completing the purchase. If the delivery can not be made due to problems beyond RUMBO's control, the company will do everything it can to make sure the User has his/her documentation before the date of departure.

The field where the user must fill in his/her details relative to the address where he/she wants to receive the flight documentation has 4 lines and space for 25 characters. In this field, the User must introduce all the information necessary for the delivery to take place. RUMBO can not guarantee the delivery if the User does not provide enough information, within the specified limits.

The Website's screens are optimised to be used with Internet Explorer and a system run on Windows. RUMBO is not responsible for the results obtained using a different browser or operating system.

The information contained on the Website is provided for the Users' own convenience. Nevertheless, this information could contain errors, misprints or any sort of mistakes. RUMBO does not guarantee the accuracy or liability of the information and contents of its Website.

Users will use the Website for private and particular use only. Users are not allowed to copy, reproduce, transmit or disseminate in any way the contents of this Website or the services that can purchased without RUMBO's written consent.

Users and, in general, any person who wishes to establish a link between any webpage and any of the Website's pages must respect RUMBO's corporative image and logo. No links between the Website and other web pages can be established if these do not include RUMBO's logo or any other element that identifies RUMBO as the site's host. The Website can not be included as part of other websites.

Spain is one of the 27 countries that take part in the Visa Waiver Programme. This programme allows people to travel to the United States for business or leisure and spend there less than 90 days without needing a visa. All Spanish citizens that travel to the United States to work or study still require their corresponding visa. This situation is not expected to change. Nevertheless, there have been changes that need to be taken into consideration:

New biometric visa: From the 26th of April of 2004, anybody who requests a visa at the American Embassy in Madrid will be asked to give his/her fingerprints by means of a device without ink and will have a digital photograph taken, at the moment of the interview. This data will be included on the visa. This information will be crosschecked with the obtained data, and the immigration clerks will follow the same procedure when entering the United States.

Biometric entrance: From the 1st of October of 2004, all passengers that arrive at the United States will be asked to give their fingerprints and will have a digital photograph taken, even when they do no require a visa to enter the country. Machine readable passport: From the 26th of October of 2004, a new machine readable passport will be necessary to travel to the United States without a visa. We recommend all those people who intend to travel to the United States to obtain this new passport before the 26th of October.

If a passenger were to travel to or stopover at the United States, the information contained in his/her booking register will be transferred by the airline to the American Government in accordance with the American laws (Law Section 44909 (C) (3) of title 49 of the code of the United States and its performance regulations section 122.49b of Title 19 of the Code of Federal Provisions).

For the purposes of the current regulations regarding electronic invoicing, those Users that complete a purchase give their express consent to RUMBO to send the invoice in electronic format. The invoice will be sent using an encryption and an advanced digital signature that will include the complete contents of the invoice.

This service is voluntary and it does not involve any extra costs. If you wish to receive a copy on paper, it will be issued without any extra costs and it can requested by sending an e-mail to Billing@rumbo.com or by writing to RUMBO at C/Proción 1, 28023 Madrid.

The personal details provided by the Users in order to use the Website are subject to the privacy policy that is included on the "Data Protection" link, located on the Website's main page.

All the contents of the Website (including text, images, brands, designs, software, etc.) are property of RUMBO or its suppliers of contents. This material is protected and acknowledged nationally and internationally. These contents can not be reproduced, used or disseminated without RUMBO's express authorisation.

Within the Website, you may find links to other websites that are not supervised by RUMBO, and therefore RUMBO is not responsible for their contents. RUMBO does not sponsor or guarantee any of these websites that belong to third parties and that have been included for the Users' convenience.

The present general conditions are totally ruled by the Spanish Laws in all their terms and conditions.

1. Rumbo´s Liability

2. AIR TICKETS

3. HOTELS AND CAR RENTALS