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rumbo.com contractual service conditions and privacy policy

 Welcome to www.rumbo.com,  a service operated by Red Universal de Marketing y Bookings Online, SA. ("Rumbo"), providing you with travel news, information and offers, including flights with full-service and low-cost airlines. Rumbo is a Spanish company (company registration number A-82602871), headquartered at Paseo de la Florida 2 Oficina exterior 2 - 28008 Madrid – Spain.

Rumbo would like to inform you that, when you buy travel products on its websites, you may be offered travel insurance from our partner company, Europ Assistance SA (operating through Europ Assistance SA Irish Branch) (“EAIB”). EAIB offers its products to Rumbo customers via a third party insurance contract. Meaning that, in the unlikely event of any errors, negligence or incorrect information being provided in relation to its insurance products and activities, EAIB will be liable.

In addition, the Website offers Users the possibility of directly processing reservation requests for the purchase of different travel services, thus eliminating the need to connect to the Website of the providers of the chosen travel service. We request that you carefully read and accept  the following terms and conditions (the "T&C") that govern the various services (the "Service/s") that Rumbo, other companies belonging to the lastminute.com group, and/or their partners make available on www.rumbo.com (the "Website").  Rumbo reserves the right to modify these T&C without notice when such modifications are necessary due to changing market conditions, changes in legal or regulatory frameworks or in the event of a change in Rumbo's risk factor and / or in relation to the provision of the Services made available on the Website by Rumbo, other companies belonging to the lastminute.com group and / or their partners. If you wish to take full advantage of the Service and be regularly informed about travel news, flights with full-service and low-cost airlines and other travel offers available, you may subscribe, by entering your full and accurate personal information.

Please take into account that your access and use of the Website requires your acceptance of the T&C. By continuing to access and/or use the Website, you are deemed to have accepted the T&C. 

1. DESCRIPTION OF THE SERVICE

The key information relating to the Services offered by the Website and the applicable general conditions is presented below:

  • the "Flights'' comparison and reservation service is provided by BravoNext SA ( registration number CHE-115.704.228), a company incorporated under Swiss law belonging to the lastminute.com group, headquartered at Vicolo de' Calvi, 2, 6830, Chiasso, Switzerland ("BravoNext"). BravoNext acts as an intermediary between the User and the airline for the conclusion of the transport contract requested by the latter. The transport contract is therefore concluded only and directly between the User and the airline. Consequently, BravoNext is in no way responsible for the provision of the requested transport service. As an intermediary, BravoNext is responsible, on the other hand, for any failure it commits in the performance of its obligations as a travel intermediary and, consequently, in the event of failure to do so, the User can submit the corresponding complaint directly to BravoNext. In the event of pre- and post-contractual assistance relating to the intermediation service of the "Flights'' product, the User can contact BravoNext, which, for the purposes of processing the request - if possible - interfaces, in the name of and on behalf of the User's account, with the airline concerned. In the event of a complaint concerning the transport service, the User must contact the airline directly, without prejudice to the right to contact BravoNext which, if possible, will forward the corresponding complaints to the airline in the name of and on behalf of the User account. To consult the booking conditions for flight tickets, click here https://www.rumbo.com/en/info/privacy.html?purpose=tc_flight&touchPoint=checkout-flight 

  • My Rumbo service is provided by BravoNext SA (registration number CHE-115.704.228), a company incorporated under Swiss law belonging to the lastminute.com group, headquartered at Vicolo de' Calvi, 2, 6830, Chiasso, Switzerland ("BravoNext"). Through the My Rumbo service, BravoNext offers a variety of features, including easy viewing of all hotel bookings, tourist packages, flights and other ancillary services requested on any website of the lm group over the last 3 years, management of bookings, restoring the most recent searches performed on this website, forwarding a request for additional services to the applicable provider, amending your booking, requesting assistance, viewing any available discounts - where applicable - including on Cruise products, and examining the best current offers proposed by lm group companies. For more information and to view the applicable conditions, click here https://www.rumbo.com/en/info/terms-conditions-my-bookings.html 

2. USE OF THE WEBSITE - PURCHASE ORDERS

The User can freely visit the Website and use its functionality for personal, not commercial, use only.  When conducting a search in the search engine, making reservations or processing purchase orders, the User recognises and states that they are acting in a purely personal capacity.

While searching or processing reservations and/or purchase orders, the User uses the web application by means of a non-exclusive and temporary license, granted for the time of the operation.  This web application allows the User to process, easily and directly, their requests without having to make an additional parallel connection to the website of the provider of the service the User is interested in booking.

The User is not allowed to modify, reuse, copy, distribute, transmit, reproduce, publish, grant license or use, create derived tasks or jobs, transfer or sell, or in any case, make any commercial use or any use that is not personal in nature of the information, news, content, software and systems, or products obtained or made available to the User through the Website and the use of the Service.

To be able to use the functions of the Website, the User must have an internet connection, which they must procure at their own expense from a reliable provider.  Rumbo is not liable for any damages to the User's hardware that may be caused, directly or indirectly, by the internet connection.

3. RULES OF CONDUCT

The User undertakes to use the Website, its functions and the Service for lawful purposes and according to the present T&C. Particularly, the User undertakes neither to send or spread, through the Website and its functions, illicit, defamatory, vulgar, obscene, abusive or disturbing content, nor to use the Website and its functions to perform any acts which could cause damage to the image and reputation of Rumbo or any other loss or damage to Rumbo.

Moreover, the User undertakes not to send advertising materials, undesirable and/or unsolicited communications which could interfere with the functionality and/or the use of the Website by third parties.

4. INTELLECTUAL PROPERTY

The User acknowledges and recognizes that all information, data, software, content, music, sounds, photographs and images, video and any other content on the Website (the "Content") are the exclusive property of Rumbo and its license holders.

With the exception of using the application as stated in section 3, the User does not acquire any rights on the Content and/or the Website, the only right being the right to use the Website according to these T&C.

The User is authorised to print and/or download the Content (including the T&C) only for personal use.

5. HYPERLINK TO OTHER INTERNET WEBSITES

The Website contains hyperlinks to other internet resources, operated by commercial partners of Rumbo and/or third parties. The publishing of hyperlinks on the Website is conducted for informational purposes and for the User’s reference and does not imply any recognition or approval of their contents by Rumbo. Moreover, Rumbo does not exercise control over the contents, information, services and/or products offered by such linked websites. Rumbo shall not be liable for the truthfulness, accuracy and updating of the information published on such linked websites. The User acknowledges that the use of such websites will be done at his/her own risk.

The publication of a hypertext link and/or another internet resource on the Website does not imply any kind of commercial association and/or affiliation between Rumbo and the administrators of the linked websites.

6. PRIVACY POLICY AND INFORMATION REGARDING THE PROCESSING OF PERSONAL DETAILS

Information regarding the way in which we process personal information and how cookies are used on the Website can be found in our Privacy Policy

7. CHOICE OF APPLICABLE LAW AND EXCLUSIVE JURISDICTION

In the case of professionals and companies

The T&C and the relationship between the User and Rumbo are governed, in the measure allowed by applicable regulations, by Spanish law. Regarding what is allowable by applicable regulations and international agreements, the parties agree that for any matter relating to the interpretation, compliance or execution of these Terms and Conditions, the resolution of any dispute will be under the exclusive jurisdiction of ordinary courts at Rumbo's headquarters, expressly waiving any other jurisdiction, provided that the applicable regulations do not establish a specific mandatory jurisdiction. 

In the case of consumers

These Terms and Conditions are governed by Spanish law or, in the event that you reside in a country other than Spain, by the law of the country of your domicile. The courts of the consumer's country of domicile shall be competent to hear any dispute arising from these Terms and Conditions. In cases where the law does not necessarily provide for the consumer's domicile to resolve conflicts with respect to these conditions, the court of the consumer's domicile or the court of the Rumbo, shall be competent, at the consumer's choice. 

Please note that you can use the online dispute resolution platform for services provided by companies in the European Union (the "ODR Platform"), which the European Commission makes available to all its citizens at the following link: https://ec.europa.eu/consumers/odr. 

Therefore, consumers in the European Union can submit their complaints to Rumbo through the ODR Platform by using the Company's email address odr-contact@lastminutegroup.com.

We inform you that this email address can only be used for the purpose of submitting your complaint to the ODR Platform. Therefore, any email you send to odr-contact@lastminutegroup.com outside the procedure established for the ODR Platform may not be dealt with.

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