General Conditions

Last modified: October 5, 2013

In compliance with Law 34/2002 of 11 July, of Information Society Services and Electronic Commerce, below you can find the general information about this website:

Titleholder: Red Universal de Marketing y Bookings Online, S.A.U. (henceforth "Rumbo").
Registered Office: Calle Proción 1, 28023 Madrid (España).
Contact: or 902 123 999 (00 34 911 965 841 when not calling from Spain)
Registered at the Trade Registry of Madrid in Volume 15526, Book 0, Page 53, Section 8, Form M-254896, Inscription 3.
Fiscal Identification number: A-82602871.
Retail/wholesale travel agency with Community of Madrid Identity Code: CICMA 1800

This website, including the web pages which make it up (henceforth, Website), belong to Rumbo. This company offers its users (henceforth User or Users) the possibility to access information on trips and tourism.

Access to this website is subject to each one of Rumbo's issued General Conditions (henceforth General Conditions) in force at the precise moment of accessing this website. Therefore, Users must carefully read the present General Conditions before using this Website (as well as the specific conditions which may complement, modify or substitute these general conditions in relation to specific services or contents in the Website) because they could have been changed since the last time the User accessed the site.

All Users declare that they are of full legal age and in legal capacity to purchase the services offered at Rumbo's website.

Access to this Website is not allowed to those Users living in jurisdictions where its content is forbidden.


This website is aimed at end-users, and it can only be used in order to gather information to purchase a service through the website. Other purposes of use are not allowed without express written consent from the website holder.

The following actions are not allowed:

  • Using the Website against the current legislation, the good faith, common procedures and public order.
  • Using the Website with detrimental intentions against Rumbo or a third party, or which, in any way, can cause damage to Rumbo or prevent the correct functioning of the Website.
  • Introducing in the net programs which may damage the computer system of Rumbo or of the company rendering tourist or travel services (henceforth, Travel Supplier), or of suppliers or of third users of the intranet or the Website.
  • Including the Website's information on search engines that compare prices.
  • Accessing the Website through a robot, a spider or any other automatic search tool.
  • Mass searches regarding the purchases made on the Website
  • Making false, speculative or fraudulent operations.

Notwithstanding the foregoing, Rumbo reserves the right to deny access to the Website at any time, without previous notice and without compensation, to those Users who fail to fulfill these General Conditions or the specific conditions applicable. Had Rumbo reasonable cause to believe that an operation against these General Conditions had taken place, Rumbo will be authorized to cancel it, and the relevant authorities may be informed.

Users must be aware that the purchase of the above mentioned services is regulated by specific contractual conditions in accordance with the applicable laws in each case, which will be agreed between the Users, the Travel Supplier and the Travel Agency.

The following conditions will always be applied:


Unless otherwise stated, every ticket offer or booking in any kind of transportation, any hotel reservation, tourist service, o any other product or service offered by Rumbo through its Web Site is done as intermediary. That is, Rumbo just brings into contact the Travel Supplier and possible clients. Therefore, Rumbo is an intermediary and only draws up contracts between the User, on one hand, and the Travel Supplier, on the other, without promising or providing services, not bound by their result. Therefore, Rumbo is not responsible for the failure to comply or the right fulfillment of those services which are part of the contract between the Travel Supplier and the User.

Since is the User who contracts with the Travel Supplier, all complaints or queries relating the service must be addressed to the Travel Supplier. Notwithstanding the foregoing, Rumbo offers Users its Customer Service to help them with any doubt or suggestion. Additionally, Rumbo accepts each and every liability or prohibition under the current legislation concerning the exclusion or limitation of professional liability in the fulfillment of the intermediary contract.

With the purpose that the User can access the comparison of the desired services, Users expressly accept that Rumbo takes the necessary steps, on their behalf, with the Travel Supplier in order to make the comparison possible.



In case of modification or cancellation of a booking, Rumbo will charge the customer 12 Euros for administrative charges. This amount is not refundable. Furthermore, extra modification and cancellation charges may apply when changing or cancelling a reservation, and they vary from the cost of one night to the total cost of the stay, depending on the destination, the date and the hotel.


The purchase of package holidays is subject to law 21/1995 regarding Package Holidays and to the specific conditions agreed with the Users, depending on the Wholesaler that organizes the package tour, as RUMBO is the retail travel agency.

To these effects, a Package Tour is hereby considered the previous combination of, at least, two elements indicated below, being this combination sold or offered by a total price and when it exceeds 24 four hours o includes a night stay.

The elements mentioned above are:

  • 1. Transport
  • 2. Accommodation
  • 3. Other tourist services not accessory to transport and accommodation and constituting a significant part of the package holidays.

It is specifically excluded from the definition of Package Holidays the contracting of "Separate Services".


Booking a Cruise involves contracting a series of services selected along the booking process. These services will be total or partially booked, depending on the availability offered by the carrier at the time of making the reservation.

By the end of the booking process Rumbo will charge all or part of the reservation, whose cost will have been shown previously, since it will vary depending on the departing date. The general conditions of each reservation will vary depending on the carrier. The User will have access to detailed information, according to the selected cruise.



Users can cancel their bookings 48 hrs. prior to the pick-up date by contacting Rumbo through our Customer Service at o at 902 123 999 (00 34 911 965 841 if not calling from Spain). Cancellation fee is 12 Euros.


Users must carry their driving license and a credit card at the moment of collecting the car since both documents will be requested in order to rent the car.



The User must print the booking confirmation received by mail and hand it when getting on the train.


In case of cancelation or amendment of a train booking, the User will contact our Customer Service and will be informed of the fare restrictions and of possible charge penalties by Renfe. This penalty will be summed up to Rumbo's Service Fee and cancellation /amendment fee of 15 Euros.


Rumbo will charge a Service Fee per passenger (except for babies under 2 years old at the train departure date, who are exempt from this charge). Service Fees are not refundable in any case and are independent of the selected fares. In case of cancellations or amendments requested by the User, there will be an extra charge for these services.


Before travelling, the User should find out about local events such as carnivals, religious festivities, bank holidays, etc which could interfere with the trip.

In most cases, the final answer to a complaint will depend on the period of time established by the transport operator or the wholesaler.

In order to make a complaint, the User must send the complaint to Customer Service. Rumbo will start a file and take the appropriate steps to settle it.

In case of lost or damaged luggage during a flight, and before getting in touch with Rumbo, the User must send her/his complaint to the airline:

  • • Checking the lost or damage of the luggage before leaving the airport
  • • Sending the airline a statement enclosing the following original documents (the User must keep a copy): flight ticket, statement of lost luggage, luggage voucher. If insurance was contracted, the User must send this statement to the insurance company.

Regarding flight delays, and if the insurance contracted covers this contingency, the User will send the statement only and solely to the insurance company.

And for all necessary purposes, it is officially recorded that, for a question of territoriality, competence on touristic issues belongs to the Autonomous Community of Madrid, where Rumbo has its registered office.


The User is responsible of the economic consequences arising from the misuse of passwords by the User or a non-authorized third party, preventing access to non-authorized third parties to personal data which only the User should know, such as an ID or data from credit cards.

In order to complete the purchase, the User must provide the identification details of all the passengers and the method of payment to be used. This process goes through several stages. Once the details have been submitted, and before the User completes the purchase, they will be shown in order to be checked. Once checked, the User can carry on with the purchase.

Notwithstanding what the present General Conditions establish, and especially everything related to lack of payment, both parties have no contract until the User clicks on BUY OK and no message of error for lack of information or wrong information appears. Up to the moment of the purchase and during the booking process, Rumbo's system may warn you about mistakes or omissions when introducing compulsory data which the User can correct. Once the purchase has been made, Rumbo is not responsible of the mistakes the User may have made when introducing data, notwithstanding the possibility of exercising her/his rights according to regulation on personal data protection. Likewise, once the purchase has been completed, You will also be sent a confirmation email with your purchase information. Your purchase receipt or invoice will be stored by Rumbo and will be accessible for the User by accessing Rumbo's Users Administration area ( and registering therein. The user must verify this confirmation email and, if it has any error, contact Rumbo immediately in order to correct it if possible.

The price of the services offered by Rumbo is subject to constant market fluctuations. Regarding this matter, and unless otherwise established by Rumbo or by an imperative regulation, the User can finish the contract with Rumbo or the Travel Supplier at any time by paying the total amount of the contracted services. On the other hand, should Rumbo implement the means to formalize the contract as an electronic document, and unless otherwise established, Rumbo will not keep a copy of it and, therefore, it will not be available to the User.


The User is responsible for and promises that: a) the User's personal information and third-party's information provided to our Customer Service or introduced by the User on the Web Site is truthful, precise, complete and correct; b) the User has authorization from the third party to provide this information; c) the User has read and accepted these General Conditions and, if it's the case, particular conditions; d) the names of the passengers are exactly as they appear on their passports or IDs; not being Rumbo responsible for any mistake on the User's side.

Rumbo does not offer any extra guarantee apart from those granted by virtue of the General or particular Conditions or arising from imperative regulations applicable to Rumbo. Were there any variation or mistake in the information provided to Rumbo by the User, it is the User's responsibility to correct it.

All passengers, minors included, must carry their documents (such as passports, visas, ID cards, vaccinations, etc.) in order. These documents will be those required by the law or the authorities of the destination and stopover countries.

The Family Record Book is not an ID valid to travel.

The stipulated periods for an official procedure may vary. It is the passenger's responsibility to obtain all information and to have her/his documents in order in time., embassies and consulates.

Any kind of incident arising from the failure, on the User's side, to comply her/his obligation to manage and obtain the documents required by laws and authorities of the destination or stopover countries will not be assumed by Rumbo.

If the User makes use of the Customer Services Centre to purchase a ticket, it is understood that the User wishes to purchase the cheapest flight for the chosen dates and schedules, unless the contrary is stated, and therefore the User will be offered the cheapest fee ("Tourist with restrictions"), which does not allow changes or cancellations. This means that the ticket cannot be used in any other way that is different to what it was strictly purchased for. Therefore, the User cannot use a return ticket if the flying out ticket has not previously used.


International bank transfers are not allowed.


When the User requests a booking, he/she is authorizing Rumbo to charge the fees onto his/her credit card. If it were not possible to charge the fees onto the credit card (rejected transaction), the User must know that Rumbo and/or the Travel Supplier can cancel the purchase as it has not been paid for.

Rumbo may offer additional services which will accrue extra Service Fees. All information regarding these extra fees will be communicated to the Users before they give their consent for the contract. These services include, but are not limited to, the reimbursement of airport taxes in the case of not used flight tickets.


By accepting these General Conditions, the User also accepts the Service Supplier conditions, which will prevail in case of conflict relating transportation and accommodation. That is the reason why the User must identify the Service Suppliers and read their conditions.


When the flight documentation is not sent by mail, Rumbo will send it to the User, via a courier company, within the next 72 hours (Saturdays and Sundays excluded) after completing the purchase. It will be delivered to the Spanish address provided by the User between 09:00 am and 09:00 pm. Were the User not at home when delivering the notification, it will delivered to any person present after proper identification. Rumbo will not be held responsible if the documentation cannot be delivered for any reason attributable to the User. To this effect, reasons attributable to the User include, but are not limited to, the facts that nobody can receive the notification or that the address is unknown or does not exist.

The field the User must fill in with the address where she/he wants to receive the flight documentation has 4 lines and space for 25 characters. In this field, the User must introduce the relevant information so the documentation can be delivered. Rumbo cannot guarantee the delivery if the User does not provide enough information within the specified limits.


According to the new security measure for travelers from countries integrated in the VISA WAIVER Program (VWP), among them Spain, introduced by the United States Government, and coming into force the 1st January 2009, all travelers from countries integrated in the VWP will be obliged to obtain, in addition to the digital passport in vigor, an electronic authorization before boarding a flight or a boat to the United States.

For all passengers within the VWP, biometric identification (including photograph and fingerprints taking) in the entrance process is a condition to be admitted in the United States.

Countries included in the VISA WAIVER Program (VWP) are: Andorra, Australia, Austria, Belgium, Brunei, Denmark, Finland, France, Germany, Ireland, Island, Italy, Japan, Liechtenstein, Luxemburg, Monaco, Netherlands, New Zeeland, Norway, Portugal, San Marino, Singapore, Slovenia, Spain, Sweden, Switzerland and United Kingdom.

You can obtain the electronic authorization by filling in the corresponding form in the web page

Starting 08 September 2010, citizens who have to obtain the Electronic System for Travel Authorization (ESTA)to travel to USA are required to pay 14$ as administrative fee. This authorization is valid for a period of two years or until the passport expiry date, that's why Rumbo reminds Users travelling to USA to apply for this authorization.

If any data changes in future travels, the User will have to update it through the web. This authorization is only valid to board the flight or boat to the United States and does not guarantee the admission to the country.

The User should apply for this authorization at least 96 hours before traveling.

If you wish more information please visit

Additionally, and due to the new security measures imposed by the USA Transportation Security Administration, an additional security control of passengers and their belongings is being carried out at the boarding gates of flights with destination USA. Thus we recommend all customers of flights with destination USA to be at the airport at least 3 hours in advance and to go to the corresponding boarding gate early enough to pass the additional security control carried out there.


Starting 1st May 2010, in order to be able to enter the country any foreign passenger or Cuban resident abroad will be obliged to show the documents proving they have contracted a travel insurance policy with medical cover (insurance policy or certificate, health card or insurance receipt). Said policy must be issued by insurance entities recognized in the island.


Following the latest directives by Mexican authorities, all passengers must go through Customs and Migration when entering Mexico. This regulation also applies to those travelers in transit who checked-in their luggage to their final destination.

This measure means that those passengers with connecting flights to other destinations must pick up their luggage when entering Mexico, go through Customs and Migration and place back their luggage on the Connections conveyor belt.


The Website's screens are optimized to be used with Internet Explorer 6 and Firefox 2 (and later versions), Safari, Chrome and Opera with Windows, Mac and Linux operating systems. Rumbo is not responsible for the results obtained using a different browser, version or operating system. The information contained on the Website is provided for the Users' own convenience. Rumbo does its best to avoid any kind of mistake in the contents of the Website. Nevertheless, Rumbo is not responsible for the information the User may obtain through links to external sources, independent from Rumbo.

Additionally, Rumbo does its best to maintain the Website updated and in working order. However, Rumbo is not responsible for and does not guarantee that the access to the Website will be infallible, constant and free of flaws. Likewise, Rumbo cannot guarantee that the content or software the User can access through the Website will be free of harmful elements, virus, interferences, breakdowns, omissions, disconnections or other elements which can be damaging to the User or can produce alterations on the hardware and software computer systems of the User, or on her/his electronic files and documents.


This service will not entail any additional cost for the User. In case he/she wishes to receive a hard copy duplicate of the invoice, this will be issued without any cost and could be requested by an email to the address or by letter to Rumbo at its address Calle Proción 1 – 28023 Madrid.


The personal details provided by the Users in order to use the Website are subject to the privacy policy that is included on the "Data Protection" link, located on the Website's main page.


The intellectual property rights of the Website, its source code, design, browser structure, software, database and all elements included belong to Rumbo, as well as the rights of exploitation in any way and, especially, the rights of reproduction, modification, distribution, communication, cession, public disposal and transformation. All names, designs and/or logos of the Website are registered trademarks. Its unlawful use by anybody different from its legal owner will be prosecuted in accordance with the current legislation.

Third part intellectual property rights and brands must be respected by whoever accesses the Website. Rumbo recognizes its owners the corresponding industrial and intellectual property rights. Its mention or appearance on the Website does not involve any rights nor responsibility for them, neither endorsement, sponsorship nor recommendation.

In order to preserve possible intellectual property rights, if any User or third part considers that her/his rights have been violated by any content introduced on the Website, the User must notify Rumbo of it, providing:

  • - Personal information.
  • - Holder of the rights allegedly infringed. Should the claim be filed by a third part, she/he must submit proper accreditation.
  • - Contents protected by intellectual property rights and their location on the Website.
  • - Enough accreditation of intellectual property rights.
  • - Express statement that the interested party is responsible for the truthfulness of the information provided.


Rumbo will not be responsible for non-fulfillments or damages caused as consequence of circumstances beyond Rumbo's control, coercion or unforeseen circumstance, which include, not limited to, strike, industrial dispute, war (whether declared or not) or war threat or preparations for war, invasion, rallies, terrorist attack or threat, terrorist activities, riots, natural disasters, adverse weather conditions, hurricane, earthquake, fire, snowstorm, explosion, storm, sinking, epidemic, impossibility of using trains, boats, planes, motor transportation or any other means of transport, public or private, impossibility of using telecommunication systems, unexpected breakdown, transport accidents, etc.


Within the Website, Rumbo may place at the User's disposal links to other websites, managed and monitored by third parts. Rumbo does not sponsor nor guarantee any of these websites, which have been included for the User's benefit. Therefore, Rumbo does not assume any responsibility, not even indirect or subsidiary, for any damage which may arise from access, maintenance, use, quality, legitimacy, reliability and usefulness of the contents, information, communications, opinions, statements, products or services existing in or offered by the websites not managed by Rumbo and accessible through the Website.

Users accept that Rumbo reserves the right to remove at any time and without prior notice the links that appear at the Website.


Rumbo is not responsible for the content or any transmission included by the Users on the Website, or among Users. The responsibility of the statements spread on the Website is exclusive of those who make them.

It is forbidden any kind of data transfer made by the Users in the Website or other accesses controlled by Rumbo which go against practice in good faith, against customs, moral or public order; which break third part copyrights; which are threatening, defamatory, obscene, pornographic, racist, xenophobic, indecent, disrespectful or illegal; which involve statements in defense of terrorism; which threaten human rights. And it is also forbidden the transfer of any other material which constitutes a criminal offense or incites to a conduct which can be considered as such.

It is forbidden to sell or advertise any kind of product or service, to conduct surveys, polls or contests and to send chain emails.

As a rule, Rumbo does not revise, filter or approve content by Users. Notwithstanding the aforementioned, Rumbo reserves the right to remove any content provided by Users which go against these General Conditions, as well as to prevent or prohibit access to the Website. This will be done at Rumbo's discretion, without prior notice and the User will have no right to damages.

If the User believes, at any time, that the contents provided by other User do not follow these General Conditions, she/he can notify it to Rumbo's Customer Service by mail. Upon reception of this kind of notification, Rumbo will do its best to remove from the Website those contents which may infringe these General Conditions.

If required by a court order or by the proper authorities, Rumbo will cooperate in the identification of those responsible for the illegal contents.

The User authorizes Rumbo to use her/his contents and images in the Website for free, whether as a whole or partly. All this with the limitation and exception of the use and application which may go against the right of honor, moral and/or public order under the current legislation in each country. Rumbo is exempt of responsibilities for any use made by a third part of these contents.


Due to the decentralization of the legal framework affecting the activity of travel agencies, these General Conditions may be subject to different regulations and jurisdictions. Should any condition of these General Conditions be null, its validity would not be affected by this circumstance. The non-effective condition will be substituted by a new one, or interpreted in a legally acceptable way which will be as close to the original sense as possible, had the inefficiency of the said condition been known.


The fact that Rumbo, at one time, may not demand the User to fulfill one of the General Conditions will not affect at all Rumbo's right to demand its fulfillment at a later time or the right of a third part to demand its fulfillment.

Any waiver on Rumbo's part to any right or power granted by the General Conditions must be in writing. The omission on Rumbo's part to demand the strict enforcement of any condition will not be considered as a waiver, nor will deprive Rumbo of the right to demand, at a later time, the strict enforcement of them.


All terms and conditions on these General Conditions are ruled by the Spanish law and the parties, waiving their own jurisdiction, submit themselves to the Courts of Madrid for any action or claim which could arise from this relationship, provided no specific jurisdiction is established by law.

Rumbo offers the User the possibility to access its Website in different languages. Nevertheless, should any contradiction arise between the different versions of these General Conditions, the Spanish version will prevail over the rest.

© 2013 – Universal Network Marketing & Online Bookings, S.A.U. – All rights reserved.